FAQs

Q:How do I place an order?
A: Step 1: Vist https://cws-malaysia.com/
     Step 2: Select an item
     Step 3: Select color or type if is available
     Step 4: Add to cart
     Step 5: Click cart icon at the top right side of the page
     Step 6: Double confirm your order and click proceed to checkout
 


Q: Is this payment secure?
A:
Yes, it is. We are using third party payment gateway which is Paypal and  BILLPLZ. The main role of third party is to secure both buyer and seller. 

 

Q: How to confirm my order?
A:
Once order placed successfully, confirmation will be email to you.

 

Q:Can I change the shipping address of my order?
A:
Yes, you may email us the latest shipping address. It depends on delivery status, we cannot guarantee that.

 

Q:Can I cancel my order after I place it?
A:
It depends. If the order still under standard shipping period 3-12 days customers are not advised to cancel. However, client have the right to cancel if order fails to reach your side during 13th day.

 

Q: What if my order arrives incomplete or defective?
A: Please email or inbox our customer service for further assistant. 

 

Q: My order has been dispatched, how can I track my order?
A:
Depends on which courier, basically we are using Poslaju. You may visit Poslaju website to track the item.


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